Usage metrics

The Usage metrics tab gives Workato Embedded partners an overall view of all customers, connections, and recipes used across all customer accounts, providing you with an overview of the product's health. The dashboard displays stats and metrics related to product usage and gives insights into the apps and integrations your customers use most.

Usage metrics tab

There are four distinct sections in the Usage metrics tab. Each section provides information on different usage metrics.

Tasks

FEATURE AVAILABILITY

Task usage is only available from Oct 1, 2020.

Usage metrics: Tasks

This section displays the total task count across all customer accounts by calendar month. A task is a unit of work that occurs every time a recipe performs an action that requires compute resources. Hover over each month to view the task count for that month.

The section on the right of the graph displays the top three customers with the highest usage in the last 12 months.

GET USAGE DATA PROGRAMMATICALLY

Use our Get monthly usage API to obtain task data for your embedded customers programmatically.

Connections

Usage metrics: Connections

This section displays the total connection count across all customer accounts. A connection here refers to an app connection successfully authenticated in a customer account. All connections are included in this count, even those that aren't part of active recipes. This number does not include connections created in your Workato Embedded admin account.

The graph displays the trend in connection count for the last six months, while the following section lists the count of the top 10 most popular apps. The apps displayed here can influence the type of recipes and solutions that you choose to provide in the Workato Embedded Private Community. It also gives you insights into your customers' most popular use cases.

Customers

Usage metrics: Customers

This section displays the total number of customers and the trend in this number over the last six months. All customers, including those whose subscription has expired, are added to this count. Delete the customer account if you want the customer removed from this calculation.

Access detailed information about individual customers by selecting their names and accessing their customer information page.

Recipes

Usage metrics: Recipes

This section displays the number of all active recipes in customer accounts. This metric is important because each active recipe in a customer account correlates to a successful integration. The top graph displays the trend in active recipes across customer accounts for the past six months.

The Recommended recipes section displays the number of times your customers have cloned your recommended recipes. The top five recipes with the highest amount of clones appear on the dashboard. Learn more about promoting recipes in your customer community in the Recommended recipes documentation.