Workato Teams

Workato Teams is built with a vision of facilitating agile and iterative development through collaboration, and at the same time providing tools to admins to govern and keep things secure. Using the Teams features allow:

• Role Based Access Control: Admins can set fine grained access control for various assets/objects (e.g. recipes, connections, folders, jobs) and operations (e.g. read, edit, operate) are grouped into pre-defined roles.

• Custom Roles that fit your business: In addition to the out-of-box roles that admins can use, they can also create custom roles e.g. for Marketing Admin, Marketing Ops.

• Work with multiple teams: A single user/account can be part of multiple teams and contribute to building/deploying or operating recipes. Very useful when you have a single admin/expert that needs to govern multiple departments.

• Better Security w/ SAML based SSO Access: Instead of creating separate accounts for team members, Workato accounts can be provisioned using SAML based Single Sign On apps like OKTA, OneLogin etc. Centralizes security, faster provisioning and de-provisioning. Workato also allows for Just in time provisioning for custom roles.

• Audit Trail: When collaborating, multiple users can work on the same recipe. Hence, it is important to keep an audit trail of the changes. Auto-versioning provides the ability to roll back or roll-forward changes without losing any work.

• Recipe Ownership: Recipes created by users as part of a team are owned by the team. When a consultant leaves or an employee changes group/jobs, their contribution to the team doesn't go away with them.

The Teams feature is enabled only for certain plans. Check the Pricing and Plans page or reach out to Workato sales representatives at +1 (844) 469-6752 to find out more.

Differentiating factors

Other tools like Integromat/Tray.io/Zapier provide basic multi-user access capabilities (capabilities will vary by each vendor). It is often a collection of accounts under a team owner.

• The ownership of integrations remain with the account/user that built it. So when a member leaves or their account is removed from the team, the integrations would be lost.

• The team owner or other users in the team cannot view/edit or operate the integrations built by another user. Consequently when someone is on vacation or have left the team, any issues in integrations owned by them will have to wait till they are back or need to be rebuilt.

• Furthermore, there is no or limited capability to give users different permissions such that some users can only operate workflows, while others can create/edit it.This is a critical feature for lifecycle and change management

When investing in a feature like teams it is important to understand the team dynamics and how multiple users will collaborate, how admins can govern and protect data/work. Workato Teams translates to more control over data governance, more flexibility in collaboration across team members, and more granularity over security enforcement. Most importantly, these features drive true collaboration.

Team owner permissions

For Workato users who are team owners, they can access the team admin page from the tools menu.

Navigating to team admin page

In the team admin screen, team owners can view current collaborators on their team, view pending invitations to collaborators, configure the settings, and setup collaborator roles. Team owners can also invite collaborators to the team.

Team admin page

Team roles

Each collaborator you invite to a team will have a role. Roles define the permissions a user has when logged into the team account, such as the ability to access particular folders, or the ability to create, edit, delete recipe assets.

The default roles for teams are:

• Admin
• Analyst
• Operator

The following table details the specific set of permissions each role has.

Access rights comparison

Admin role

Admins have almost equivalent permissions as the team owner. They are able to add, edit and delete recipes, connections, SDK, API keys and on-prem agents. In addition, admins have administrative rights over the team and are able to invite collaborators or edit collaborators' roles.

The admin role is typically given to users managing the Workato team account.

Analyst role

Analysts have no access to team administration nor API keys. They are able to add and edit recipes, connections, SDK, as well as start and stop the on-prem agents.

The analyst role is typically given to users building and testing integration recipes or custom connectors on Workato.

Operator role

Operators only have access to view recipes and jobs, as well as start and stop recipes and rerun jobs.

The operator role is typically given to users maintaining the recipe and ensuring the recipes are running well.

Custom roles

In addition to the default team roles, you can also define custom roles. These allow you to assign fine-grained permission sets to collaborators. You can create new roles on the team page.

Manage your roles and create new roles in the roles tab within the Team feature

When creating a new role, select the specific create, edit and delete rights for recipe assets. In addition, select the additional Workato features within the team account you would like the collaborators to have access to.

Additional role access to Workato features

You can also define the folders, and correspondingly the recipes and connections contained in that folder, that the role will have access to. This is useful when there are multiple teams working on the same Workato account, such as development, QA and production teams in the recipe development lifecycle, or when different departments in the company wish to manage their recipes separately. Users assigned to those folders will not have access to other folders nor to the Home folder.

Define folder permissions for the new role

Invite collaborators

To invite collaborators, provide the full name of the collaborator and their email.

Invite collaborators Existing Workato users will be prompted to login to Workato and accept the team invite.

Non-Workato users will be prompted to sign up for a Workato account.

Switching between personal accounts and team accounts

Team members will be able to view the teams they are collaborating on in their account menu, as well as their roles in the team. Members can toggle to these teams by clicking on the team.

Switch to Team account with Okta authorization

Tracking changes made by collaborators

When collaborating in a team, changes to recipes and exports/imports made by team members can be tracked. This establishes an audit trail so you can manage your team effectively and ensure they are making changes compliant with your security protocols.

Recipe versions

Recipe changes are logged under Versions tab and attributed to the collaborator who made the change. Older versions of the recipe can be restored by users with admin or analyst roles.

Recipe audit log in Versions tab

Exports/imports

Exports and imports to and from your team account during recipe lifecycle management are tracked on the export/import histories pages on every manifest and import folder.

Recipe export history

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