Localization

You can export an AI agent's text content for translation into other languages. AgentX Support allows you to export the content to Google Sheets for collaborative editing and sharing.

After your translations are complete and you've defined the target locales for your site, you can import the updated sheet back into AgentX Support.

Export translations

Complete the following steps to export translations:

1

Select an AI agent.

2

Click the icon.

3

Select Export/Import Translations.

4

Select the Export operation.

5

Optional. Select the Prefill Auto Translation checkbox to prefill the sheet with Google Translate values if the translation doesn't exist.

Prefill Auto Translation

6

Click Submit.

7

Check your email for an invitation to access and edit a Google Sheet that contains the exported translations for your AI agent.

Add translations

Complete the following steps to add translations to the Google Sheet:

1

Add a new column for each target language. For example, add a column labeled fr for French, es for Spanish, or de for German.

2

Use the GOOGLETRANSLATE function (opens new window) in the new column.

For example, you can use the formula =GOOGLETRANSLATE(C2, "en", "fr"), where:

• C2 is the cell with the original text
• "en" is the source language (English)
• "fr" is the target language (French)

Drag the formula down the column to apply it to all rows.

AI agent translations

3

Review and refine the translations for accuracy.

Import translations

Complete the following steps to import translations:

1

Select an AI agent.

2

Click the icon.

3

Select Export/Import Translations.

4

Select the Import operation.

5

Enter the Sheet Key and the Worksheet Title.

Import translations

The sheet key is the long string of characters that appears after docs.google.com/spreadsheets/d/ and before the next slash in the URL.

LOCALES AND TRANSLATIONS

Locales in the Google Sheet must match the locales you use in your production and deployment environments for the translations to get picked up. If a text doesn't have the corresponding language translation, it defaults to en_us.