Gong MCP server

The Gong MCP server enables your LLM to retrieve and explore customer conversation history from Gong. This allows you to access call recordings, transcripts, and participant information, without signing in to the Gong interface.

The Gong MCP server provides raw conversation data from Gong and your LLM can synthesize the data into prep notes, deal summaries, commitment tracking, or relationship overviews.

Uses

Use the Gong MCP server when you plan to perform the following actions:

• Prepare for upcoming customer meetings using recent call history
• Catch up on what has been discussed with a customer or account
• Review conversation context for pipeline or deal discussions
• Recall commitments, action items, or next steps from past calls
• Locate a specific past conversation based on customer, participant, or timeframe
• Provide managers or coverage owners with quick situational awareness

Example prompts

• I have a call with Datadog tomorrow. What should I know from our recent conversations?
• Catch me up on what we've discussed with Stripe in the last month
• What did we talk about last time we met with this customer?
• Give me the full picture on the Figma deal—what's happened across our calls?
• What objections has the customer raised on this opportunity?
• Who from their side has been involved in our conversations?
• Walk me through the conversation history for this deal
• What did I promise to send Acme after our call last week?
• What were the next steps from my call with the procurement team?
• Did the customer say they'd get back to us on anything?
• What action items came out of yesterday's call with Notion?
• What have been the main themes in our discussions with this customer over the past 3 months?

Gong MCP server tools

The Gong MCP server provides the following tools:

Tool	Description
search_calls	Retrieve information about conversations and calls in the Gong application. This tool can help identify the correct call using fields like context, brief, and outline.
get_call_details	Retrieve extensive details about a call by ID. This tool can provide additional information, including parties involved, a call outline, outcomes, key points, comments, questions, interactions, speakers, topics, and trackers.
get_call_transcript	Use this tool after search_calls to retrieve the full conversation content for a specific call. This tool can help extract action items, requirements, and next steps from a conversation.
get_default_timezone	Retrieves the default timezone configured for the Gong MCP server.

Install the Gong MCP server

Complete the following steps to install a prebuilt MCP server to your project:

1

Sign in to your Workato account.

2

Go to AI Hub > MCP servers.

3

Click + Create MCP server.

4

Go to the Start with a template section and select the prebuilt MCP server you plan to use.

5

Click Use this template.

6

Provide a name for your MCP server in the MCP server name field.

7

Go to the Connections section and connect to your app account.

8

Select the connection type you plan to use for the MCP server template.

• User's connection: MCP server tools perform actions based on the identity and permissions of the user who connects to the application. Users authenticate with their own credentials to execute the skill.
• Your connection: This option uses the connection established by the recipe builder and follows the same principles as normal app connections.

VERIFIED USER ACCESS REQUIRES OAUTH 2.0

Only app connections that use OAuth 2.0 are available for user's connection. Refer to Verified user access for more information.

9

Complete the app-specific connection setup steps in the following section.

Gong connection setup

1

Expand the Advanced settings section to configure Scopes for your connection.

Workato requests all available scopes by default. You can select granular scopes from the multi-select list to limit access. Workato always requests the api:users:read scope.

Refer to the Gong API documentation (opens new window) for more detailed information about the available scopes.

Gong scopes selection

2

Click Connect.

3

Sign in to Gong using your login credentials when prompted.

4

Click Allow to provision access to Workato.

REQUIRED GONG PERMISSIONS

You must have the Technical administrator permission in Gong to authorize Workato.

Gong Technical administrator permission

How to use Gong MCP server tools

Refer to the following sections for detailed information on available tools:

search_calls tool

The search_calls tool retrieves a list of recorded calls associated with a specific customer or account. Your LLM uses this tool to find recent meetings, check the duration of a specific conversation, or see who participated in a call with a client.

Try asking:

• Find recent calls with the 'Acme Corp' account.
• Search for any meetings with 'Global Industries' from last month.
• What calls have we had with 'John Smith' lately?
• Show me the metadata for the most recent calls with 'Starlight Ventures'.

get_call_details tool

The get_call_details tool retrieves the complete metadata for a Gong call you specify. Your LLM uses this tool to get a full list of attendees and their email addresses, verify the call duration, and see which sales opportunities or accounts are linked to the conversation.

Try asking:

• Get the full details and participant list for the call titled 'Quarterly Business Review'.
• Who were the external participants in my last meeting with 'Acme Corp'?
• What was the duration of the 'Acme Corp' call from yesterday?
• What are the email addresses of the people who attended the 'Initial Discovery' call?

get_call_transcript tool

The get_call_transcript tool retrieves the word-for-word text of a specific call. Your LLM uses this tool to review exactly what was said during a meeting, identify specific quotes from a client, or search for key technical details mentioned during a conversation without re-listening to the audio.

Try asking:

• Get the full transcript for the 'Product Demo' call.
• What exactly did the client say about the budget in call #54321?
• Show me the transcript for my last meeting with 'Acme Corp' with speaker labels.
• Read the transcript of the 'Technical Discovery' call to find the database requirements mentioned.

get_default_timezone tool

The get_default_timezone tool retrieves the default timezone configured for your Gong MCP server. Your LLM uses this tool to properly interpret call times and format timestamps in your local timezone.

Try asking:

• What timezone are my Gong calls displayed in?
• Show me the configured timezone for call timestamps.
• What's my default timezone setting?

Getting started

View and manage your MCP server tools in the Overview page Tools section. Tool management provides the following capabilities:

• Start tools
• Remove tools
• Edit tools
• Add tools
• Edit your LLM-facing MCP server description

TOOLS MUST BE STARTED

Your LLM can only access active tools in your MCP server connector.