Workbot for MS Teams has 3 triggers:

# Workbot command trigger

Workbot commands allow you to trigger recipes from Teams. These recipes can then perform actions in your apps (for example, creating new ServiceNow tickets, listing Salesforce opportunities).

This means you can from perform actions in your apps from within Teams!

Command example Sending a 'newissue' command with additional parameters in Teams, then receiving a reply

When a command is sent to Workbot in Teams, it will trigger the Workbot recipe and execute its actions.

Command recipe A Workbot recipe with a Workbot command trigger

# Configuring the command

New command Example 'newissue' command

# Input fields

The table below lists the input fields in the trigger and what they do.

Input field Description
Command name Name of the command.
Parameters Parameter can store additional data that can be used as datapills in follow-up recipe actions.
Command hint Display this instead of command name in response to help messages.
Hidden command If Yes, command will not show up as a command in help messages. Defaults to No.

# Command name

Workbot commands can invoke their recipes by:

  1. Sending the command name in a direct message to Workbot, for example, newissue
  2. Sending the command name in a channel and tagging Workbot, for example, @workbot newissue
  3. Submitting a button with the command name configured: Command name in button A button can be configured to invoke a Workbot command of another recipe

Command name in button example The 'Create issue' button invokes the 'newissue' command and executes the recipe when submitted

# Parameters

Each parameter can store additional data that can be used as datapills in follow-up recipe actions.

For example, to create an incident in ServiceNow, you may want to prompt users for additional info like Urgency, Summary, and Description. By adding Urgency, Summary, and Description as parameters, Workbot will open a task module and prompt the user for each parameter.

Task module Workbot can ask users for info if you specify additional parameters in your command

Users can also skip the prompts by supplying the parameters together with the command.

Command with in-line parameters Sending a 'newissue' command with additional parameters Urgency, Summary, and Description

# Defining parameters

Parameters configured 3 parameters configured for the 'newissue' command

When you define parameters, Workbot opens a task module to collect each parameter's value from the user.

To add a parameter, select the +Add parameter button under the Parameters section of a Workbot command trigger.

Adding a parameter Adding a new parameter

By configuring the parameter, you can control how the users interact with the parameter in the task module.

Parameter form empty Configuring a parameter

The table below describes in further detail what each parameter configuration field does.

Input field Description
Name Name of the parameter. This is the name you use to reference the parameter in:
  • In-line commands

  • Choice parameters
  • Additional parameters in buttons
Data type Data type of the parameter. Currently supports the following data types:
  • string
  • date
  • file

The data type will influence the input type presented to the user in a task modules. For example, if Date is chosen, a date picker will be presented to the user.

The file parameter is only available for Enterprise Workbot. Learn more.
Optional? If set to Yes, users can skip this input. If set to No, users are required to provide this input.
Hint Hints are displayed just below the input field for users when filling in the input field.
Example input value Displays a placeholder for the field in the task module. Useful in giving the user a sense of what the requested input should look like, as well as the desired format.
Visible? If Yes, command will not show up in task modules. Useful if the parameter is a record ID that is not human-readable. Defaults to No.
Options Comma-separated list of options, for example, APPROVED, REJECTED, EXPIRED. If the display name and the value are different, separate the two by a colon, for example, High:1,Medium:2,Low:3.
# Advanced methods to pass parameter values

Parameter values can also be passed by buttons and task modules as they invoke a Workbot command. Typically, you use parameters to pass context to the invoked Workbot recipe.

Button with params example The 'Re-open issue' button not only invokes the 'reopen_issue' command - it's also passing parameters!

Button with params recipe The 'Re-open issue' button is configured to pass the 'sys_id' so that the 'reopen_issue' recipe knows which issue to re-open

Another way to pass a parameter is by using a pick list Choice parameter.

Choice param recipe The choice parameter will take its value from a choice (if it's chosen)

The choice parameter is passed when a button from the same message is submitted (along with any other parameters the button may have).

Choice param The 'Next' button also passes the 'opportunity_id' of 'Google' onto the command recipe that it invokes

# Files for Enterprise Workbot

End users can upload files to Enterprise Workbots when file parameters are defined in the bot commands. These files are uploaded to the user's OneDrive for Business storage, and its data can then be used in follow-up recipe actions. The file portion of the trigger output looks like this:

Output fields Description Example
contentType Indicates that a file was uploaded to OneDrive and ready for download. application/vnd.microsoft.teams.file.download.info
downloadUrl OneDrive URL for fetching the content of the file. You can issue an HTTP GET directly from this URL. https://download.link (opens new window)
uniqueId Unique file ID. This will be the OneDrive drive item ID. 1150D938-8870-4044-9F2C-5BBDEBA70C9D
contentUrl Link to the file in Sharepoint. https://contoso.sharepoint.com/personal/johnadams_contoso_com/Documents/Applications/file_example.txt (opens new window)
name Name of the file file_example.txt
file_comment The message sent by the user along with the file upload. This is an example file upload.

Updating Workbots created before 30th Oct 2021

Enterprise Workbots created before 30th Oct 2021 typically would not have supportsFiles property set to true in their manifest. Learn how to update it.

# New help message trigger

The New help message trigger executes when a help message is sent to your bot via DM or channel (when mentioned by the user, e.g. "@workbot help"). Use this trigger if you want to fully customize your bot's help message response, instead of utilizing the Workbot default help message.

It is recommended to pair this trigger with the Post reply action. The reply will then become the help message users will see when invoking help for your bot.

Only 1 New help message trigger recipe can be active at a time for each bot.

# Reasons to use New help message trigger

It is highly recommended to customize your bot's help message based on its unique functionality. This is done by responding to a New help message event with a Post reply. The context contained within the trigger can be used to:

  • Personalize the message to the user by using User ID
  • Show different help messages if the user is the bot admin or an end-user by using Is bot admin?
  • Provide alternative help messages using text that the user submits along with their help command, e.g. help Salesforce
  • Display bot commands, personal connections, and links to bot recipes and jobs

With the customized help message now defined within a Post reply action, you are now able to:

  • Describe your bot's unique functionality in greater detail
  • Include information from other apps (e.g. Salesforce, ServiceNow, Jira) that can be scoped to the user
  • Build multi-step help flows that can open task modules or bring users to specific tabs

# Inputs

No inputs required.

# Outputs

Field Description Example
Help message text Text supplied by the user that comes after `help`. "@workbot help me with salesforce" ==> "me with salesforce"
Personalized connections command Command that can be used to display the user's personal connections. Use when defining the command to invoke in buttons or other interactive component. connections
Is bot admin? True if invoking user is a bot admin, false otherwise. true
Bot commands
(array)
Recipe ID Recipe ID of bot command recipe. 42
Recipe name Name of the bot command recipe. Create Salesforce opportunity
Command Full command name salesforce create opportunity
Description Command hint creates salesforce opportunity
Recipe URL URL of recipe. https://app.workato.com/recipes/42
Recipe jobs URL URL of recipe jobs page. https://app.workato.com/recipes/42#jobs
Context MS Teams-related information like message info, tenant/channel/team info, user info, etc.
Advanced Parameter name for commands in choice sets Use this pill in the Parameter field if a Bot commands array is used in a choice set.
Submit command for commands in choice sets Use this pill in the Submit button command field if a Bot commands array is used in a choice set.

# Help message priority

Help messages follow the following priority:

  1. Custom help in recipe
  2. Default help

# Tab opened trigger

This trigger executes when a user opens a tab in your enterprise Workbot. To learn more about how tabs work, see Tabs.

# Input

Input field Description Example
Entity ID Entity ID of the tab. Can be found in your app's manifest.json file. To learn more, see Tabs. Must be 1 word. Case sensitive, and must be identical to tab's entityId in manifest. PendingPTORequests

# Output

Output field Description Example
Entity ID Entity ID of the tab. PendingPTORequests
Context MS Teams-related information like message info, tenant/channel/team info, user info, etc.

# Learn more