AI by Workato

FEATURE AVAILABILITY

AI by Workato is available for all users across all Workato data centers. All data is sent to OpenAI's servers in the US. You can opt-in to this feature by agreeing to our AI feature addendum (opens new window). Contact your Customer Success representative to learn more.

AI by Workato is a Workato utility connector, developed through our collaboration with OpenAI. It leverages OpenAI models and prompts. This connector does not use user data for training purposes.

AI by Workato

Enable AI by Workato in your workspace

To enable AI by Workato in your workspace, you must meet the following requirements:

• Your company has signed and agreed to Workato's AI feature addendum through DocuSign.
• You are assigned the Admin (system role) in your workspace.

PERMISSIONS

AI by Workato does not have granular permission settings. When you enable it in your workspace, all collaborators within your workspace can access it, regardless of their role.

Standard Workspaces

1

Navigate to Workspace admin > Settings.

2

Ensure that AI by Workato's terms of service comply with your company's policies.

3

Click Enable AI by Workato.

Enable AI by Workato

IMPACT ON WORKSPACE ENVIRONMENTS

Enabling AI by Workato affects all environments within your workspace. Ensure you consider this impact before activation.

AHQ Workspaces

1

Click Workspace admin > Settings > AI features.

2

Ensure that AI by Workato's terms of service comply with your company's policies.

3

Click Enable AI by Workato.

Enable AI by Workato

IMPACT ON AHQ WORKSPACES

Enabling AI by Workato in the parent AHQ workspace will automatically enable it across all associated child workspaces. AI by Workato usage can then be enabled or disabled independently in each workspace. It is enabled by default. You can restrict access of AI by Workato in child workspaces by configuring it under the app access settings.

Enabling AI by Workato affects all environments in that workspace (and associated workspaces if enabled in parent workspace) such as Development, Test, and Production. Ensure you consider this impact before activation.

Supported actions

We have created common business actions that enable you to use AI in your recipes. These actions are pre-configured, allowing you to implement AI capabilities without creating or fine-tuning the prompts yourself.

Workato supports the following actions:

• Analyze text
• Categorize text
• Draft email
• Parse text
• Translate text

Limits

AI by Workato is subject to the following rate limits:

• 100 actions for each workspace in a 24-hour period

If you exceed this rate limit, Workato throws an error and fails the job. To help you keep track of your usage, Workato supplies the following datapills as output for each action:

Datapill	Description
Remaining calls	The number of remaining calls Workato can execute out of the overall daily limit (100 calls).
Consumed calls	The number of actions completed out of the overall daily limit (100 calls).
Reset time	The time the daily limit resets.