Workato Logging Service

VIDEO GUIDE: WAYS TO USE WORKATO LOGGING SERVICE

Logging is an essential tool for testing, troubleshooting, and debugging. The Workato Logging Service provides centralized storage for collecting and searching through log entries. You can add log entries to recipes by using the Logger by Workato connector.

On the Logs page, you can filter logs by recipe ID, by a search term in the log data, and more. For example, you can use the ERROR log level to find logs with errors. Refer to Filter log entries for more information.

You can also send OPA logs to the Workato Logging Service. Refer to the on-prem documentation for more information.

Example log entry data

WORKATO LOGGING SERVICE IS AN ADD-ON

Workato Logging Service is an add-on. It includes access to the Logs page and the Logger by Workato connector. Contact your Customer Success representative to enable this feature in your account.

Your role must also have the Workato Logs Service Privilege.

Workato Logging Service use cases

VIDEO GUIDE: TROUBLESHOOT STEPS IN A LOOP FASTER

Steps that are repeated in a loop are not fully visible from the job reports, as only the last execution of that step is displayed. Logging provides visibility into each iteration of repeated steps. This makes it easier to troubleshoot and debug steps which are nested within a loop.

Some business objects, such as customer accounts, are integrated into multiple workflows. Logging allows you to track every time a recipe interacts with a certain customer (for example, customer account ACME Corp).

How to access the Logs page

To view the Logs page, you must have:

• The Admin system role, or
• The Logs privilege, located in Platform Tools.

To view the Logs page:

1

Log in to your Workato account.

2

Click Tools > Logs.

Workato Logging Service

OPEN THE LOGS PAGE IN YOUR REGION

Each data center is independent, so use the following links to open Workato Logging service for your region:

• US Data Center (opens new window)
• EU Data Center (opens new window)
• JP Data Center (opens new window)
• SG Data Center (opens new window)
• AU Data Center (opens new window)

View log entries

VIDEO GUIDE: HOW TO SEARCH IN LOGS

To view a log entry on the Logs page:

1

Log in to your Workato account.

2

Click Tools > Logs.

3

Select the log you plan to review.

4

Optional. Select the Hide columns button above the list of logs and uncheck the box next to the column name to hide a column. You can show a column by checking the box next to the column name.

Showing all columns in the Logs page

Each log entry contains fields with metadata about when and how the log was created. This information is displayed in columns on the Logs page.

All columns displayed on the Logs page

Log columns

Log column	Description
Time	The time this log entry was created, according to the workspace's timezone.
Log type	The source of the log entry: RECIPE or OPA.
Log level	Possible log levels are DEBUG (OPA logs only), INFO, WARN, ERROR. OPA TRACE logs are not currently supported in Logging Service.
Data	The log message from Logger by Workato.
Recipe ID	The recipe ID.
Job ID	The job ID.
Step number	The step number of the action in the recipe that created this log.
Agent	The on-prem agent that the log originated from. Only OPA versions 23.0 and newer can send logs to the Logging Service, and the OPA logging feature must be enabled.
On-prem group	The on-prem group associated with the agent that originated the log. Only OPA versions 23.0 and newer can send logs to the Logging Service, and the OPA logging feature must be enabled.

Filter log entries

You can filter the log entries by each column listed in the Log columns section.

Several filters are shown by default. Select additional filters by clicking the + (plus) icon and choosing the filter(s) you plan to display:

Select filters to display on the Logs page

Example: Filter entries by data

To filter entries by searching for a term in the Data field:

1

Select the Filter by data button on the Logs page.

The Filter by data button

2

Enter a search term in the contains field that appears.

Searching logs by a term in the Data field

3

Click the checkmark in the contains field or type Enter.

The Logs page displays only logs that have a Data field containing the term you entered.

Logs filtered by a term in the Data field

Refresh log entries

Workato's Logging Service includes a Refresh button that allows you to manually refresh log entries instead of waiting for automatic log updates. This feature reduces wait times and provides you with quicker access to the latest log information.

Refresh button

Log entry details

1

Click the log entry to expand the log data. This displays the full log message.

2

Enter a search term in the Data field of the log entry to refine your search.

Log entry data

Add log entry with Logger by Workato

1

Log in to your Workato account and navigate to Projects.

2

Click the Create button and select Recipe to create a new recipe or click an existing recipe and select Edit recipe.

3

Click the + (plus) button under Actions to add a new step.

4

Select Action in an app.

5

Search for and select Logger by Workato.

6

Customize the content of your log message by filling out the Message field. You can insert datapills into this field.

7

Toggle Send to Workato log service and select the log level. The Logger by Workato connector supports the log levels INFO, WARN, and ERROR.

This creates a log entry for every job, including test jobs.

Logger by Workato

MONITOR RECIPE JOBS IN REAL-TIME WITH LOGS

The Logs page is updated as each log step is completed. This means that you do not need to wait for the entire recipe job to finish processing before viewing the logs. This enables you to track the real-time progress of long running recipes.

Add log entries from OPA

You can send logs to the Logging Service if you use OPA versions 23.0 or newer and have the Send to Workato logs setting enabled. To enable this setting:

1

Log in to your Workato account.

2

Click Tools > On-prem groups > Settings > Log management.

3

Enable the Send to Workato logs setting. Note that this setting is disabled by default. Refer to the on-prem documentation for more information.

OPA logs in the Workato Logging Service

Log encryption

Logs are encrypted at rest and in transit with a unique encryption key for each workspace and environment (if applicable).

Check out how it works with Workato's Encryption Key Management.

Log limits

Each log entry has a maximum retention period of 30 days and is independent of the customized retention periods for other components in your workspace.

Each workspace and environment (if applicable) can store a maximum of 1,000,000 log entries. If the limit is exceeded, Workato continues to add new log entries, but old entries, beginning with the least recent are deleted.

Scenario 1: Exceeding log entry limit

Consider the following scenario. Within a week the following activities occur in your environments:

• Your dev environment created 1,250,000 log entries.
• Your test environment created 1,000,000 log entries.
• Your production environment created 500,000 log entries.

Your logs page displays:

• In your dev environment, only the most recent 1,000,000 log entries.
• In your test environment, all 1,000,000 log entries.
• In your production environment, all 500,000 log entries.

Scenario 2: Exceeding log retention period

Consider the following scenario. Your workspace created 10,000 log entries on January 1, 2023 and 18,000 log entries on February 1, 2023.

If you view the Logs page on February 15, 2023, you only see the 18,000 log entries that were created on February 1, 2023. The 10,000 log entries created on January 1, 2023 have been deleted due to the maximum retention period of 30 days.

Size limits

The data column for each log entry has a maximum limit of 10KB. Once the limit is exceeded, the contents are truncated.

Character encoding

UTF-8 character encoding is used in log entries and international characters are supported (e.g. "こんにちは世界!").