Workato Logging Service

Video Guide: Ways to use Workato Log Service

Logging is an essential tool for testing, troubleshooting, and debugging. Workato logging service provides a centralized storage for collecting log entries and an easy way to search through log entries.

Example log entry data

Cannot find Workato logging service?

Workato logging service is an added capability. This includes access to the logs page and Logger by Workato. Check with your Workato CSM to ensure that you have this capability enabled for your Workspace.

If your account is managed by Workato teams, your role must also have the Workato Logs Service Privilege.

Why Use Workato Logging Service

Video guide: Troubleshoot steps in a loop faster

Workato logs is a centralized storage of log entries from your recipes.

Steps that are repeated in a loop are not fully visible from the job reports, as only the last execution of that step is displayed. Logging provides visibility into each iteration of repeated steps. This makes it easier to troubleshoot and debug steps which are nested within a loop.

Some business objects like customer accounts are integrated into multiple workflows. Logging allows you to track every time a recipe interacts with a certain customer (for example, customer account ACME Corp). Parsing through log data to find a single customer is easy with Workato logging service. You can filter logs with a search term or by recipe ID. Find out more about searching through logs entries

Adding log entries is easy with Logger by Workato. You can use log levels to filter logs from the logs table. For example, you can use the ERROR log level to find logs with errors.

Where to find the Logs Page

Required permissions

To view the Logs page, you must have:

• The Admin system role, or
• The Logs privilege, located in Platform Tools

Navigate to Tools > Logs.

Workato Logging Service

Open it in-product

As each data center is independent, use the following links to open Workato Logging service for your region.

• US Data Center (opens new window)
• EU Data Center (opens new window)
• JP Data Center (opens new window)
• SG Data Center (opens new window)

Query and Find Log Entries

Video guide: How to search in Logs

Each log entry will contain metadata about when it was created, and by which recipe and job. You can use the filters to find the logs that are you most interested in. You may also search the log entries by the content of the log data.

Searching Logs

Log field	Description
Time	The time this log entry was created. This will be displayed in the Workspace timezone.
Source	Where the log entry originated from. Note: As log entries can only by created by Logger by Workato currently, this field cannot used as a filter.
Log Level	Possible log levels are INFO, WARN, and ERROR.
Data	The log message from Logger by Workato.
Recipe ID	The recipe ID.
Job ID	The job ID.
Step number	The step number of the action in the recipe that created this log.
Connector	The connector which created the log entry. Note: As log entries can only by created by Logger by Workato currently this field cannot used as a filter.
Action	The actions which created the log entry. Note: As log entries can only by create by Logger by Workato currently, this field cannot used as a filter.

Log Entry Details

Click on the log entry to expand the log data. This will display the full log message.

You can perform a finer search within the log message.

Log entry data

Add Log Entry with Logger by Workato

1

Under App selection, choose Logger by Workato.

2

Customize the content of your log message.

3

Toggle Send to Workato Logs and select the log level. Possible log levels are INFO, WARN, and ERROR.

This creates a log entry for every job, including test jobs.

Logger by Workato

Monitor recipe jobs in real-time with logs

The Logs page is updated as each log step is completed. This means that you do not need to wait for the entire recipe job to finish processing before viewing the logs. This enables you to track the real-time progress of long running recipes.

Log encryption

Logs are encrypted at rest and in transit with a unique encryption key for each workspace and environment (if applicable).

Check out how it works with Workato's Encryption Key Management.

Log limits

Each log entry has a maximum retention period of 30 days and is independent of the customized retention periods for other components in your workspace.

Each workspace and environment (if applicable) can store a maximum of 1,000,000 log entries. If the limit is exceeded, Workato continues to add new log entries, but old entries, beginning with the least recent are deleted.

Scenario 1: Exceeding log entry limit

Consider the following scenario. Within a week the following activities occur in your environments:

• Your dev environment created 1,250,000 log entries.
• Your test environment created 1,000,000 log entries.
• Your production environment created 500,000 log entries.

Your logs page displays:

• In your dev environment, only the most recent 1,000,000 log entries.
• In your test environment, all 1,000,000 log entries.
• In your production environment, all 500,000 log entries.

Scenario 2: Exceeding log retention period

Consider the following scenario. Your workspace created 10,000 log entries on January 1, 2023 and 18,000 log entries on February 1, 2023.

If you view the Logs page on February 15, 2023, you only see the 18,000 log entries that were created on February 1, 2023. The 10,000 log entries created on January 1, 2023 have been deleted due to the maximum retention period of 30 days.

Size limits

The data column for each log entry has a maximum limit of 10KB. Once the limit is exceeded, the contents are truncated.

Character encoding

UTF-8 character encoding is used in log entries and international characters are supported (e.g. "こんにちは世界!").