AIRO ​

AIRO is your AI assistant for building automation on Workato. Instead of clicking through menus to find the right pages and features, you can chat with AIRO from anywhere in the platform to build assets, troubleshoot issues, and get answers about your workspace.

AIRO stays with you as you work, understanding what you're currently viewing and what you've built before. You can start a conversation on your homepage, continue it while viewing a project, and keep chatting as you edit a recipe—all without losing context.

How AIRO works ​

AIRO routes your request to specialized agents based on what you need.

• Questions and guidance: Dedicated knowledge agents handle troubleshooting, feature guidance, and analysis directly.
• Full build requests: The Solution Architect pipeline takes a PRD or natural language description through requirements analysis and asset planning, producing subprocesses, blueprints, and built assets.
• Single asset builds: Specialized builder agents execute individual assets directly.

Enable AIRO in your workspace ​

Complete the following steps to enable AIRO in your workspace:

Your new homepage ​

AIRO is your new landing page; start chatting with AIRO, review urgent alerts, or resume building where you left off.

Your homepage shows recent work, quick-start options for new projects, and alerts about your integrations. These alerts surface incidents detected by Acumen in your production automations.

Homepage

Refer to Homepage for more information.

Chat with AIRO ​

Use AIRO's conversational interface to get help, build automations, and manage workflows from anywhere in the platform.

• Refer to Chat to learn how to start conversations and maintain context across pages.
• Refer to Manage chat history for organizing multiple conversations, searching past discussions, and keeping your AI interactions organized across different projects.

Chat with AIRO

What AIRO knows ​

AIRO draws on multiple knowledge sources to provide accurate, context-aware assistance:

• Workspace assets: AIRO can access recipes, projects, connections, and other assets in your workspace to understand your existing automations and provide relevant suggestions.
• Workato documentation: AIRO references the complete Workato documentation to answer questions about features, connectors, and best practices.
• Product updates: AIRO stays current with the latest Workato features and changes through the platform changelog.

Refer to Knowledge bases for more information about how AIRO uses these knowledge sources.

Plan projects with blueprints ​

AIRO's Solution Architect pipeline transforms business requirements into detailed implementation plans before you start building. You can provide a PRD or plain language description, and AIRO analyzes your requirements, identifies gaps, and produces a complete asset plan called a blueprint.

Solution Architect pipeline

The following tabs show how AIRO guides you through the process:

• Refer to Blueprints for an overview of this asset type.
• Refer to Create your first blueprint for a step-by-step walkthrough using an employee onboarding example.
• Refer to Manage blueprints for organizing your blueprints.

Build recipes with AI assistance ​

AIRO provides help throughout the recipe building process. You can:

• Create recipes from natural language descriptions
• Map fields with AI-powered suggestions as you configure recipe steps
• Write formulas using plain language instead of formula syntax
• Generate recipe descriptions automatically based on your recipe workflow

Use AIRO from external AI clients ​

The AIRO MCP server exposes your full Workato workspace to MCP-compatible AI clients such as Claude Code, Claude Desktop, and Cursor. Once connected, you can build recipes, manage Genies, query data, and administer workspace assets directly from your AI development environment using natural language.

Refer to AIRO MCP server for setup instructions and supported clients.

AIRO as an MCP server

Manage, monitor, and optimize with Acumen ​

While AIRO helps you plan and build automations, Acumen supports the rest of the lifecycle — helping you manage, monitor, and optimize your automations once they go live.

Acumen continuously tracks three things about your workspace:

1. What's running right now — job volumes, latencies, error patterns, connection health, and the typical baseline for each of your automations.
2. What you've built — the dependencies between recipes, connections, APIs, MCP servers, genies, skills, and other automation assets.
3. Why it matters — the business processes your automations support, who built and owns them, and the KPIs they roll up to.

This combined context is what makes Acumen useful beyond a generic dashboard: it can tell you not just that something failed, but what business outcome is at risk, which downstream automations are affected, and who should fix it.

Proactive monitoring and alerts ​

Acumen watches your workspace continuously and surfaces issues before someone has to ask. It detects:

• Silent failures — when an automation suddenly stops processing jobs even though no error has been thrown (for example, a trigger has stalled, a webhook has rejected an incorrect schema, or an upstream system has stopped sending events).
• Failure patterns — bursts of job errors, repeated connection failures, retry storms, or schema mismatches affecting your recipes.
• Unusual volume — sudden spikes or drops in job throughput compared to historical baselines.

When Acumen detects an issue, it raises an active incident on your homepage and through the AIRO chat interface, so the right operator can investigate without waiting for a business user to file a ticket.

Accelerate troubleshooting and impact analysis ​

Acumen traces a failing recipe back through its upstream triggers, parent recipes, shared connections, and data dependencies to identify the root cause.

Acumen troubleshooting

Stay on top of your automations with operational analytics ​

Acumen stays current on all your running automations and the relationships between your assets. You can ask Acumen about recent errors or performance degradation, compare the success rates of your HR-Onboarding project against the previous 60 days, or check the status of your recent deployments.

Ask Acumen about recent errors

Monitor and forecast usage ​

You can ask Acumen for usage reports and forecasts directly in chat. Ask Acumen to generate an ad hoc usage report for a custom time period, filtered by asset tags or projects. You can also ask Acumen to project your usage through the end of your current billing period based on recent consumption patterns.

Use Acumen to monitor and forecast usage