AIRO ​

AIRO is your AI assistant for building automation on Workato. Instead of clicking through menus to find the right pages and features, you can chat with AIRO from anywhere in the platform to build assets, troubleshoot issues, and get answers about your workspace.

AIRO stays with you as you work, understanding what you're currently viewing and what you've built before. You can start a conversation on your homepage, continue it while viewing a project, and keep chatting as you edit a recipe—all without losing context.

How AIRO works ​

AIRO routes your request to specialized agents based on what you need.

• Questions and guidance: Dedicated knowledge agents handle troubleshooting, feature guidance, and analysis directly.
• Full build requests: The Solution Architect pipeline takes a PRD or natural language description through requirements analysis and asset planning, producing subprocesses, blueprints, and built assets.
• Single asset builds: Ask AIRO to create a specific asset, such as a recipe, and it builds it directly without going through the full blueprint flow.

Enable AIRO in your workspace ​

Complete the following steps to enable AIRO in your workspace:

Your new homepage ​

AIRO is your new landing page; start chatting with AIRO, review urgent alerts, or resume building where you left off.

Your homepage shows recent work, quick-start options for new projects, and alerts about your integrations. These alerts surface incidents detected by Acumen in your production automations.

Homepage

Refer to Homepage for more information.

Chat with AIRO ​

Use AIRO's conversational interface to get help, build automations, and manage workflows from anywhere in the platform.

• Refer to Chat to learn how to start conversations and maintain context across pages.
• Refer to Manage chat history for organizing multiple conversations, searching past discussions, and keeping your AI interactions organized across different projects.

Chat with AIRO

What AIRO knows ​

AIRO uses knowledge sources from your organization, your workspace, and the Workato platform to give you accurate, relevant answers:

• Company-specific knowledge: AIRO uses documents you upload about your organization's policies, standards, and best practices to ensure that answers reflect your compliance, security, and operational requirements. Refer to Manage AIRO's knowledge to upload and manage these documents.
• Workspace assets: AIRO accesses recipes, projects, connections, and other assets in your workspace to understand your automations and provide relevant suggestions.
• Workato documentation: AIRO references the Workato documentation to answer questions about features, connectors, and best practices.
• Product updates: AIRO stays current with the latest Workato features and changes through the platform changelog.

Refer to What AIRO knows for a full list of AIRO's knowledge sources.

Plan projects with blueprints ​

AIRO plans before it builds multi-step automations and complex projects. The Solution Architect pipeline turns your business requirements into a complete implementation plan called a blueprint. Provide a PRD or natural language description, and AIRO analyzes your requirements, identifies gaps, and produces the blueprint.

Solution Architect pipeline

The following tabs show how AIRO guides you through the process:

• Refer to Blueprints for an overview of this asset type.
• Refer to Create your first blueprint for a step-by-step walkthrough using an employee onboarding example.
• Refer to Manage blueprints for organizing your blueprints.

Build assets with AIRO ​

When a request is simple, AIRO skips the blueprint flow and builds the asset directly in your workspace. Describe what you need in the chat and AIRO creates it.

• Refer to Create recipes with AIRO to build recipes from a chat description.

Use AIRO from external AI clients ​

The AIRO MCP server exposes your full Workato workspace to MCP-compatible AI clients such as Claude Code, Claude Desktop, and Cursor. Once connected, you can build recipes, manage Genies, query data, and administer workspace assets directly from your AI development environment using natural language.

Refer to AIRO MCP server for setup instructions and supported clients.

AIRO as an MCP server

Manage, monitor, and optimize with Acumen ​

While AIRO helps you plan and build automations, Acumen supports the rest of the lifecycle — helping you manage, monitor, and optimize your automations once they go live.

Refer to Acumen to learn how it monitors your workspace, accelerates troubleshooting, and forecasts usage.

Manage, monitor, and optimize with Acumen